Postal Traffic Technician (Level IV)

From the 2014–2015 school year, our school introduced the educational profile of Postal Traffic Technician. Work with students is individualised, modern technologies are used, and the classrooms are equipped on the principle of one student – one computer. All computers have the anReader speech output and an internet connection. The school also produces specially adapted typhlo-didactic teaching aids needed for teaching vocational subjects (diagrams, drawings, models…) for partially sighted and blind students. Practical training is organised in units of the postal network. Once they complete this profile, students can go on to technical and other faculties and can study on a state-funded basis. A Postal Traffic Technician is trained to:

• Successfully conduct business communication with service users in Serbian, English and one more foreign language of their own choice (Russian, French or German) • Perform the tasks of receiving postal items and parcels at the counter • Use the PostNet system at all stages where it is applied • Sell postal valuables and commission goods • Perform payment and disbursement tasks for money orders, payment transactions and savings deposits • Perform all tasks related to payments and disbursements for payment transactions, money orders, current, giro and savings (dinar and foreign-currency) accounts of the Postal Savings Bank • Perform the tasks of receiving, dispatching, collecting, delivering and handing over telegrams • Set up telephone calls and perform other operator tasks in the telephone booth • Perform tasks of processing postal items • Perform tasks of routing, dispatch and receipt of consignments • Perform tasks of delivering items at the counter • Perform follow-up tasks in connection with received items • Handle complaints and enquiries • Keep the records and minutes prescribed by regulations and instructions • Handle business correspondence • Perform administrative, statistical and record-keeping tasks for the needs of the postal-network unit • Use modern computer programs for keeping business correspondence and statistics, collecting, processing, presenting and storing data, and use various computer-network services.